Service Application Submission
Describe the product defects and provide your personal information. A service case will be generated automatically.
Product service
Online Service Process
Review the service process, important service notes, and frequently asked questions before submitting your Care Pro service application.
What to expect
Service Process
Your service request moves through four main stages.
Product Sending
Ship your product to the Care Pro Service Center using the shipping instructions provided for your case.
Inspection & Service
We assess the product and send a quotation when applicable. Paid service begins after payment.
Finish & Send Back
The serviced product or replacement unit is sent back after service is completed.
Case updates: After the form is submitted, all subsequent case status updates will be sent by email.
Important information
Notes
Scenarios not recommended for Service
- If a product has a manufacturing defect within 30 days starting from the day after receipt and needs to be sent back for replacement, contact the original sales channel about replacement service.
- If you need an express replacement, flyaway service, maintenance service, return, or refund, contact Care Pro Support or the original sales channel for the appropriate service path.
- For products purchased through another retailer, contact that retailer to arrange an eligible return or replacement.
Data backup and deletion
To protect your privacy, Care Pro may format internal storage during inspection and service. Back up your personal data before sending the device to avoid data loss during service.
Product sending
Send the components or complete product set requested in the service application instructions within 7 calendar days after submission. Service may be postponed if required components are missing.
- Do not send third-party propellers, stickers or QR codes, tablets, cameras, external microSD cards, or other personal accessories unless requested.
Service fees
Service fees depend on the inspection result. Eligible manufacturing defects under warranty receive free service or replacement. For out-of-warranty service, a quotation will be sent after inspection.
Shipping fees
After submission, follow the shipping instructions provided for your case. When an eligible product under warranty has a manufacturing defect, two-way shipping fees are covered by Care Pro.
Firmware update
To eliminate issues caused by inconsistent firmware versions and ensure product performance and safety, Care Pro may update the firmware to the latest version at no charge.
Product disassembly and inspection
To locate and resolve the issue, your product may be disassembled for inspection. This may result in loss of internal storage data or damage to stickers attached to the product.
Helpful answers
FAQ
What is the Service process?
- Service application submission: Describe the product defects and provide your personal information. A service case is generated automatically.
- Product sending: Ship your product to the Care Pro Service Center according to the instructions provided.
- Inspection and service: The service center assesses the product and sends a quotation when applicable. Paid service begins after payment.
- Finish processing and sending back: The serviced product or replacement unit is sent back to you.
Service fees depend on the inspection result. Eligible manufacturing defects under warranty receive complimentary service or a replacement.
What components should I ship to the Care Pro Service Center?
Send back only the components specified in the Service application instructions for your case.
When should I use a replacement or service plan instead?
If you do not need an inspection and have an eligible replacement or protection plan, contact Care Pro Support for the appropriate service option. If an inspection is required, submit a Service application first.
How do I find the serial number of the product?
The serial number is usually printed on the product label or packaging and may also be available in the product's companion app. Contact Care Pro Support if you cannot locate it.
How do I obtain the service invoice?
If an invoice is required, contact Care Pro Support after payment.