Service Request
Learn about the service process, prepare your product, and submit a service request.
Start a service request →
Authorized DJI After-Sales Service in the U.S.
Trusted support for your DJI products.
Care Pro provides professional DJI after-sales support across the U.S. for camera drones, enterprise drones, handheld devices, and accessories.
Service options
How can we help?
Choose the Care Pro service or product information you need.
Flyaway Service
Submit a flyaway service request for an eligible aircraft that cannot be recovered.
Explore flyaway service →Check Care Status
Check whether a DJI Care service plan is associated with your product serial number.
Check DJI Care status →
A clear service journey
From request to return, every step is covered.
Our online repair process makes it easy to describe the issue, send in your product, approve a quote, and follow every update.
- Certified inspection and repair
- Secure online quote approval and payment
- Email notifications throughout the process
- Case and return-shipping information sent by email