CarePro Privacy Policy

General

Thank you for your interest in CarePro Technology inc. and its affiliated companies (“CarePro”, “we”, or “us”) and in the various services provided by us and on which a link to this Privacy Policy (this “Policy”) is displayed.
This Policy describes:

• The information that we gather from you,
• How we use and share this information,
• The rights and choices you have regarding this information,
• The steps we take to protect this information,
• The information gathered by third-party services,
• How we transfer your information,
• How we may change this Policy, and
• How you may contact us.

By using our services, you consent to the privacy practices described in this Policy. This Policy is incorporated into and is subject to the Terms of Use for the services you use.
If you are a California resident, please also review our California Privacy Notice for more information about the types of personal information we collect and disclose, as well as how to exercise your rights under California law.

Information We Collect

We may collect information about you directly from you, from third parties, and automatically through your use of the services. Some information we collect from you are referred to as “personal information” or “personal data” in this Policy. Personal information or personal data is data that can identify you, or data that we can relate to you, such as your name, email address, credit card number, and shipping address.
If you do not provide your information when requested, you may not be able to use our services if that information is necessary to provide you with the services or if we are legally required to collect it.

• Contact Information. When contact us for customer service, you may provide us with your contact information including your name, alias, email address, shipping address, billing address and phone number(s). CarePro only collects and stores UAS-regulatory related information to the extent required by applicable law.
• Payment Information. When you engage in financial transactions by using our services, you may provide us with your payment information such as your bank account, credit card number, or debit card number.
• Photos and Videos. CarePro does not automatically collect your photo or video without your consent and affirmative actions. When you choose to upload your photos, videos or other content using our services, including text content relating thereto, we may collect and store such content, including EXIF data relating to the photo or video. If such content contains information about others, you should obtain any required or appropriate consent from such persons and inform them about this Policy prior to uploading such content to CarePro.
• Communications. When you contact us, we may collect information about your communications with us, including your contact information, and the time, topic, and content of your communications.
• Location Information. When you use our services, we may collect geographic location information (including latitude and longitude coordinates) of your device. The collection of such information is only carried out within the necessary scope of maintenance checks, equipment binding, or service support.
• Device-Related and Flight-Related Information. When you request for our service, you may provide us with information about your device, including model and serial number. We may ask for your flight data to provide the service you requested.
• Technical Information. When you visit our webpage, you may provide us with technical information about the device running the browser. Such information includes your IP address or device address, web browser and/or device type, the web pages or sites that you visit just before or just after you use a Product or Service, hardware version, and operating system. We also may use these technologies to collect information regarding your interaction with CarePro email messages, such as whether you opened, clicked on, or forwarded a message.
• Cookies. We use cookies and other similar technologies (e.g. pixels etc.) on CarePro websites and online services. Cookies are used to collect information, including personal data, from you. Cookies are small files which, when placed on your device, enable us to provide certain features, functionality, and more relevant marketing.

How We Use the Information We Collect

The use of information that we collect includes the following:

• To contact you for administrative and informational purposes, including for customer service.
• To detect, prevent, and respond to fraud, abuse, security risks, and technical issues that could harm our users, us, or the public. We may use your Account Information, Device-Related and Flight-Related Information for this purpose.
• For any other purposes disclosed to you at the time we collect your information or pursuant to your consent. We may use any of the categories of personal information described above for this purpose.
• To comply with applicable laws.

When We Disclose Information

We will not disclose your information to third parties except as described in this Policy or as we disclose to you at the time the information is collected. We may disclose the categories of information described above in “Information We Collect” to the third parties and for the purposes described below:

We may disclose your information to third parties where permitted by law and necessary for providing you with our services. This information may include all categories described in the "Information We Collect" section above.

We work with third party service providers to provide payment facilitation, parcel transportation, application development, and other services for us. We require these service providers to use or disclose the information they process on our behalf, only as necessary to perform services on our behalf or comply with legal requirements. This information may include all of the categories described above in “Information We Collect.”

We use cookies and other similar technologies to collect information about your activities on our websites and may disclose this information to our third-party partners. Please note that we do not disclose your personal information to third parties in exchange for monetary consideration.

According to local laws and regulations, such as Remote Identification or other aviation regulations and requirements, your device-related information, product location, and remote controller (ground control station) location may be transmitted to and received by individuals, companies, or organizations determined by aviation regulations to be appropriate receivers of such information.

We may preserve and disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws, in response to a court order, judicial or other government subpoena, warrant or enforceable request. This information may include all of the categories described above in “Information We Collect.”

We also reserve the right to preserve and disclose your information that we believe, in good faith, is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activities, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the services and any facilities or equipment used to make the services available, or (v) protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights, property, or safety of others. This information may include all of the categories described above in “Information We Collect.”

Information about our users, including information you provided and any information collected, may be disclosed and otherwise communicated to an acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets. This information may include all of the categories described above in “Information We Collect.”

We may make certain aggregated, de-identified, or non-identifying information about users available to third parties for various purposes, including compliance with various reporting obligations.

Your Rights and Choices Regarding Collected Information

If you are a U.S. resident, depending on your state of residency, such as California and Colorado, you may also exercise certain rights by contacting us using the details provided in the “Our Contact Information” section below. You may make a request to exercise the following rights with respect to your personal data (as defined in the privacy law applicable to your state of residence):

• If you are a U.S. resident, depending on your state of residency, such as California and Colorado, you may also exercise certain rights by contacting us using the details provided in the “Our Contact Information” section below. You may make a request to exercise the following rights with respect to your personal data (as defined in the privacy law applicable to your state of residence):
• To confirm whether or not CarePro processes your personal data and request access to such data;
• To delete personal data you have provided to CarePro and personal data obtained about you from sources other than CarePro;
• To correct inaccuracies in your personal data;
• To opt out of the processing of your personal data for purposes of: (i) personal data; and (ii) profiling in furtherance of decisions that produce legal or similarly significant effects;
• To obtain a copy of your personal data in a portable and, to the extent technically feasible, readily usable format; and
• To appeal any decision with regard to your privacy request by contacting us here or using the details provided in the “Our Contact Information” section below.
  Note, however, that if you exercise your right to object or your rights of blocking, deletion or to be “forgotten” or if you decline to share certain information with us, or if you withdraw your consent to our processing of information about you, we may not be able to provide you with some or any of the corresponding services.

We may retain all information you submit, as authorized under applicable law, for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so. In addition, if certain information has already been provided to third parties as described in this Policy, retention of that information will be subject to those third parties’ policies.

Data Security

We use certain physical, organizational, and technical safeguards that are designed to improve the integrity and security of information that we collect and maintain. Please be aware that no security measures are perfect or impenetrable and thus we cannot and do not guarantee that your information will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our physical, technical, or organizational safeguards.

Retention of Your Information

We retain your information to provide service to you, or as required by applicable laws or regulations. We aim to retain your information only for the period necessary to fulfil our obligations under this Policy, unless otherwise required or permitted by law. We will carefully assess the need to collect data, the type of data collected, relevant legal framework, and the statute of limitations when determining the retention period.

Changes and Updates to this Policy

We may update this Policy from time to time. If we modify this Policy, we will release updates on our website and indicate the date of the latest revision. We will make reasonable efforts to notify you of the change.

Our Contact Information

Please contact us with any questions or comments about this Policy or our data practices by email at privacy@tecarepro.com. If you have any queries or wish to exercise any of your rights under this Policy, please contact us as set out above.

Cookie Policy

What are Cookies?

When you use CarePro websites or online services, we may send one or more cookies — small text files containing a string of alphanumeric characters — to your device. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Service. Please review your web browser “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept certain types of cookies, you may not be able to utilize the features of our services to their fullest potential. We may use third party cookies as well. For instance, we use Google Analytics to collect and process certain analytics data (Please refer to www.google.com/policies/privacy/partners for additional privacy options, if any). CarePro does not process or respond to web browsers’ “do not track” signals or other similar transmissions that indicate a request to disable online tracking of users who use our services.
We may also automatically record certain information from your device by using various types of technology, including “clear gifs” or “web beacons” (together with cookies, “cookies and similar technologies”). This automatically collected information may include your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after you use a Product or Service, the pages or other content you view or otherwise interact with on a Product or Service, and the dates and times that you visit, access, or use Products and services. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message.

Cookies Used by CarePro

We use different types of cookies as listed below. They help us to provide and improve the services, such as showing you the most relevant information and your customized webpage. Some or all of the cookies listed may be stored in your browser or devices.
Strictly necessary cookies. These cookies are essential for you to use the services, such as the cookies used for carrying out the transmission of a communication, the cookies that record requests for information from the Internet and block web attacks so as to ensure web security, the cookies that are strictly necessary for us to provide information society services that you request. You must accept strictly necessary cookies to be able to use our services.
Preference cookies. These cookies are also known as “functionality cookies”, these cookies allow us to remember choices you have made through your use of our services, like what language you prefer, what region you are in, or what your username and password are so you can automatically log in. These cookies can help us reallocate work load among our servers and enable our webpages to respond faster.
Statistics cookies. These cookies are also known as “performance cookies”, these cookies collect information about how you use our services , like which webpages you visited and which links you clicked on. These cookies can help us to improve user experience of using our services.

Manage Your Cookie Settings

CarePro offers you the possibility to set your preferences regarding cookies. By clicking “Cookie Preferences” on the bottom of each webpage, you can select the types of Cookies our websites or online services use. You can change your preferences at any time; you can also withdraw the consent you have previously given to us.

Cookies Use when You Use Mobile Devices

Some mobile devices share the same features with computers, such as the support of full-featured browsers. When you are using this type of devices such as smartphones, we use cookies in a similar way to when you are using computers. Other devices may use different technologies, such as local storage, Software Development Kits (SDKs), or Advanced Programming Interfaces (APIs) to facilitate aforementioned processes effectuated by cookies.
We may obtain or receive information about your device, our apps, or other apps. We may also use these technologies to store information on your device. For example, we may receive information about the make and model of your mobile device when you are asking others for help through our app.

Read of Particular Cookies

Browsers will send cookies for a particular domain (such as tecarepro.com) to the website each time a device with those cookies accesses content from that domain. This means if your device stores cookies for tecarepro.com, it will send those cookies to CarePro when it accesses a webpage at tecarepro.com.

California Privacy Notice

This California Privacy Notice supplements the information and disclosures contained in our Privacy Policy. It applies to the Personal Information of certain California residents, who are Consumers receiving products or services for which we are a Business, as those terms are defined under the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (California Civil Code §§ 1798.100 to 1798.199) and its implementing regulations, as amended or superseded from time to time (the “CCPA”) .
Any capitalized terms herein are intended to have the same meaning as in the CCPA.

California Consumers’ Rights and Choices

If you are a Consumer, California law may permit you to request information regarding the:

• Categories of Personal Information (as defined by applicable California law) collected, Sold, Shared or disclosed by us;
• Purposes for which categories of Personal Information collected by us are used;
• Sources of information from which we collect Personal Information;
• The categories of third parties to whom we disclosed Personal Information; and
• Specific pieces of Personal Information we have collected about you.
• In addition, if you are a Consumer, you may:

Request deletion of your Personal Information by us, in some circumstances;

Correct inaccurate Personal Information that we maintain about you; and

Limit the use of sensitive Personal Information. Under the California laws, you can limit the use and disclosure of your sensitive Personal Information to certain purposes specified by law. We only use or disclose sensitive Personal Information for such permitted purposes, so we do not provide an opt out.

Further, California law provides Consumers with the right not to receive discriminatory treatment by a Business for the exercise of these rights regarding Personal Information.

Personal Information, Collection, Disclosure, Sale and Sharing

We may have collected the following categories of information about you directly or indirectly from you through your use of our services:

Identifiers, such as your name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name. We collect such information (1) directly from you, (2) indirectly from you, e.g., from observing your actions on our website or from your devices. We use such information for our business purposes, including specifically:
(1) Auditing related to a current interaction with the Consumer and concurrent transactions.
(2) Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
(3) Debugging to identify and repair errors that impair existing intended functionality.
(4) Short-term, transient use, provided that the Personal Information is not disclosed to another third party and is not used to build a profile about a Consumer or otherwise alter an individual Consumer’s experience outside the current interaction.

(5)Performing services.
(6) Undertaking internal research for technological development and demonstration.
(7) Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the Business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the Business.

Categories of Personal Information in Cal. Civ. Code Section 1798.80(e),
such as your name, address, telephone number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information. We collect such information directly from you, e.g., forms you complete or products and services you purchase. We use such information for our business purposes, including specifically:
(1) Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
(2) Performing services, including providing customer service, processing or fulfilling orders and transactions, verifying customer information or processing payment.

(3) Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the Business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the Business.

Characteristics of Protected Classifications under California or Federal Law, such as gender. We collect such information directly from you, e.g., forms you complete. We use such information for our business purposes, including specifically:
Showing your user profile with information you voluntarily provided to us by submitting online forms;

Commercial Information, such as records of the services purchased, obtained, or considered. We collect such information (1) directly from you, e.g., forms you complete or services you purchase, (2) indirectly from you, e.g., from observing your actions on our website or from your devices. We use such information for our business purposes, including specifically:
(1) Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
(2) Debugging to identify and repair errors that impair existing intended functionality.
(3) Short-term, transient use, provided that the Personal Information is not disclosed to another third party and is not used to build a profile about a Consumer or otherwise alter an individual Consumer’s experience outside the current interaction, including, but not limited to, locating past service history.
(4) Performing services on behalf of the Business or Service Provider.
(5) Undertaking internal research for technological development and demonstration.
(6) Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the Business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the Business.

Internet or Other Electronic Network Activity Information, such as browsing history, search history, and information regarding a Consumer’s interaction with an internet website or application. We collect such information (1) directly from you, e.g., forms you complete or services you purchase, (2) indirectly from you, e.g., from observing your actions on our website or from your devices. We use such information for our business purposes, including specifically:
(1) Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
(3) Debugging to identify and repair errors that impair existing intended functionality.
(4) Performing services on behalf of the Business or Service Provider.
(5) Undertaking internal research for technological development and demonstration.
(6) Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the Business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the Business.

Geolocation Data, such as precise physical location and approximate location. We collect such information (1) directly from you (2) indirectly from you. We use such information for our business purposes, including specifically:
(1) Performing services on behalf of the Business.
(2) Debugging to identify and repair errors that impair existing intended functionality.

Sensory Information, such as audio, electronic, visual, thermal, or similar information. We collect such information directly from you, e.g., products and services you purchase. We use such information for our business purposes, including specifically, performing services on behalf of the Business or Service Provider, including providing customer service.

Inferences Drawn from Personal Information, such as Consumer profiles reflecting a Consumer’s preferences, characteristics, psychological trends, preferences, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. We collect such information indirectly from you, e.g., from observing your actions on our website or from your devices. We use such information for our business purposes, including specifically:
(1) Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
(2) Debugging to identify and repair errors that impair existing intended functionality.
(3) Undertaking internal research for technological development and demonstration.
(4) Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the Business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the Business.

Sensitive Personal Information: precise geolocation data. We collect such information directly from you, e.g., from your account registration, or indirectly from you, e.g., from your device. We use such information for our business purposes, including specifically:
(1) Performing services on behalf of the Business.
(2) Helping to ensure security and integrity to the extent the use of the Consumer’s Personal Information is reasonably necessary and proportionate for these purposes.

Such information may be used for the purposes for which it was collected or as otherwise permitted or required by applicable law.

Requests

You may make those requests by email to privacy@tecarepro.com. Please be aware that we do not accept or process requests through other means (e.g., via fax or social media).
We will review the information provided and may request additional information to ensure we are interacting with the correct individual. In some cases, we may also be required by law to obtain a signed declaration under penalty of perjury from you that you are the subject of the request being made.

By law, we are not required to collect Personal Information that we otherwise would not collect in the ordinary course of our business, retain Personal Information for longer than we would otherwise retain such information in the ordinary course of our business, or re-identify or otherwise link information that is not maintained in a manner that would be considered Personal Information. If we have not requested specific additional information from you to verify your request, please do not send such information.
We generally will aim to avoid requesting additional information from you for the purposes of verification. However, if we cannot reasonably verify your identity or more information is needed for security or fraud-prevention purposes, we may consider any of the following factors, alone or in combination, in requesting additional information:

• The type, sensitivity, and value of the Personal Information collected and maintained about the Consumer, as applicable law requires a more stringent verification process for sensitive or valuable Personal Information;
• The risk of harm to the Consumer posed by any unauthorized access or deletion;
• The likelihood that fraudulent or malicious actors would seek the Personal Information;
• Whether the Personal Information to be provided by the Consumer to verify their identity is sufficiently robust to protect against fraudulent requests or being spoofed or fabricated;
• The manner in which the Business interacts with the Consumer;
• Available technology for verification; and
• Other factors that may be reasonable in the circumstances, are consistent with industry practice, are recommended by California government officials, or which may be required by law or regulation following the effective date of this Privacy Policy.
• If your request is regarding household information, the same verification steps above are required before we can provide you with aggregate household information. For us to process a request for access to or deletion of specific pieces of information regarding your household, all members of the household must make the request, and we must be able to verify each household member.
  In some cases, we may not have sufficient information about you or your household to be able to verify your identity or sufficiently differentiate you from another Consumer or household to the degree of certainty required by law, in which case, we will not be able to act upon your request. In such cases, it may be unlikely that we would be able to identify you or your household in the future without collecting significantly more information or seeking to re-identify de-identified information. At this time, we do not intend to take such steps in response to a request made pursuant to this Privacy Policy and applicable law does not require that we do so. If, in the future, we determine a reasonable method to identify you or your household absent such steps, we will provide an update to you through this Privacy Policy and in response to any such request at that time.
  Information that you submit for the purpose of allowing us to verify your identity in furtherance of a Consumer-related or household-related request pursuant to California law will only be used by us, and our Service Providers if any, for that purpose and no other. Except where we are required by law to maintain such information for record-keeping purposes, we will take steps to delete any new Personal Information collected for the purpose of verification as soon as practical after processing your request.
  Please also be aware that making any such request does not ensure complete or comprehensive removal or deletion of Personal Information or content you may have posted, and there may be circumstances in which the law does not require or allow us to fulfill your request, including, for example, where fulfilling your request may infringe upon the rights and freedoms of other Consumers.
  We reserve the right to charge a reasonable fee or take other appropriate action in response to requests from a Consumer or household that are manifestly unfounded or excessive, in particular because of their repetitive character.
  You may designate an authorized agent to make a request on your behalf pursuant to applicable law. We accept documentation of your designation in the form of a valid power of attorney and/or a notarized statement. You must submit evidence of your designation of an authorized agent by email to privacy@tecarepro.com. We may require verification of your authorized agent in addition to the information for verification above for Consumers and households.

Deidentified Information

Where we maintain or use deidentified information, we will continue to maintain and use the deidentified information only in a deidentified fashion and will not attempt to re-identify the information.

Questions

For questions regarding this California Privacy Notice, contact us by email at privacy@tecarepro.com.